Terms and conditions

1. Who we are

Noviq Studios is operated by Harshit Rajasekaran, a sole proprietorship based in the Netherlands (KvK 42087386). Contact: hellonoviqstudios@gmail.com. These terms apply both to your use of noviqstudios.nl (the “Site”) and to any project you engage us for (a “Project”).

2. What we offer

As described on the Services page, we design and build websites and landing pages, web applications, app designs and brands, redesign existing sites, write copy, and offer hosting and care plans. What a specific Project includes is set out in its written proposal.

3. Proposals and starting a Project

Sending the contact form is a request for a quote, not a booking or a contract. A Project only begins once we've agreed scope, timeline and price in writing (normally by email). Timelines given on this Site, including the usual one-week process for a website described in How a project runs, describe our usual pace once a Project has started and content has been received. They are estimates, not guarantees, and can shift if content, feedback or approvals are delayed on either side.

4. Your responsibilities

• Provide the text, logo, photos and any other material the Project needs, and the rights to use them.
• Give feedback within a reasonable time so the schedule we agreed can hold.
• Make sure anything you ask us to publish doesn't infringe someone else's rights or break the law.

5. Revisions

Unless we've agreed something different in writing, a Project includes two rounds of revisions on the design. Further changes can usually be made, but may be quoted separately if they go beyond the agreed scope.

6. Payment

There is no fixed price list for Projects: every Project gets a written proposal with a fixed price. Care plans have the fixed monthly prices shown on the Pricing page. Unless we agree otherwise in writing for a specific Project, payment is due on completion: we invoice once the work is delivered, and the invoice is payable within 14 days of the invoice date. We reserve the right to withhold final publication of the site until an overdue invoice is settled.

7. Ownership

Once a Project is paid in full, the source code and the design files of the finished work belong to you. Until final payment, Noviq Studios retains ownership of the work delivered.

While you're on a care plan, Noviq Studios hosts and maintains the work for you: hosting is included in every care plan. What each plan includes and what it costs is set out on the Pricing page and in the written proposal for that Project.

If you want to move to another provider, tell us: once everything owed has been paid, we'll hand over the complete source code and design files, and after that we delete our own copies of the source code. We may show finished Projects in our own portfolio and case studies unless you ask us in writing not to.

8. Cancellation and refunds

Before work starts

A proposal is only a quote. If you decide not to proceed after receiving one, there's nothing to cancel and nothing owed.

Revisions on a Project already underway

If the delivered work doesn't match what was agreed in the written proposal, tell us: we'll fix it as part of the revision rounds included in the Project (see Revisions) rather than treating it as a separate charge.

Cancelling a Project partway through

If you need to cancel a Project after work has started but before it's delivered, tell us as soon as possible. Because payment is on completion, you won't be invoiced for a Project that's cancelled before delivery. We may still ask for payment covering the work already completed, in proportion to what was agreed, particularly if a large share of the Project was finished.

After delivery

Once the work is delivered and invoiced, the invoice is due as described under Payment. If you're not satisfied with what was delivered, contact us first: most issues are resolved through the included revision rounds. Because every Project is different, any refund after delivery and payment is handled case by case rather than under a fixed percentage, and isn't guaranteed.

Care plans and recurring charges

Care plans (Monitor, Protect or Priority) are optional and billed monthly if you choose to add one. Any other recurring cost is set out in the written proposal. You can cancel a care plan at any time: cancelling stops future billing, but the current paid period isn't refunded. If you cancel because you're moving to another provider, the handover described under Ownership applies. One-off update requests outside a care plan are handled on request, not billed automatically.

Questions

Email hellonoviqstudios@gmail.com to discuss a specific Project.

9. Liability

We build every site to the standards described on our Services page, but we can't guarantee specific business outcomes (such as sales, bookings or search rankings), since these depend on factors outside our control. To the extent permitted by Dutch law, our liability for any claim relating to a Project is limited to the amount paid for that Project, and we're not liable for indirect or consequential loss.

10. Governing law

These terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent court in Amsterdam, without prejudice to any mandatory consumer-protection rules that may apply.

11. Changes

We may update these terms from time to time. The version in force for a Project is the one current when that Project's written agreement was made.